Terms and Conditions for Communication Services For Heal U, LLC

Effective Date: 01/01/2025

By using our text messaging system, you agree to the following terms and conditions. Please read them carefully.

Messaging Terms & Conditions You agree to receive informational messages (appointment reminders, account notifications, etc.) from Heal U, LLC . Message frequency varies see below for more specifics. Message and data rates may apply. For support, reply HELP or email us at support@healuwellness.com. You can opt out at any time by replying STOP.” For more information, visit https://healu.co/privacy-policy/

1. Purpose of Communication

Our text messaging system is used to:

• Confirm appointments and verify if clients are on their way to their scheduled time.
• Facilitate rescheduling or cancellation of appointments.
• Provide relevant updates, including insurance information or other administrative matters.

2. Opt-In Consent

If you wish to be removed from receiving future communications from Heal U, LLC you can opt out by texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

3. Message Frequency

You may receive text messages on an as-needed basis to manage your appointments or updates. The frequency of messages will depend on your appointment activity. Example if you are seen weekly you will receive one text reminder 48 hours prior to your appointment. If you are seen twice a month you will receive two messages a month each 48 hours prior to your appointment. 

4. Automated Promotions

We will not use this text messaging system to send promotional or marketing content. Messages will solely pertain to the services outlined above.

5. Data Privacy

Your personal information and communication preferences will be handled securely and in accordance with applicable data privacy laws. We will not share your information with third parties for marketing purposes. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. Check with your provider for details.

7. No Embedded Links or Phone Numbers

Our messages will not contain embedded links or phone numbers unless explicitly required to manage your appointment. We prioritize clear and straightforward communication.

8. Service Limitations

While we strive for timely delivery, we are not responsible for delayed or undelivered messages due to carrier or technical issues.

9. Age Restrictions

Our services are not age-restricted; however, by engaging with us, you confirm that you are authorized to manage your appointments or the appointments of a minor dependent.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Any changes will be communicated through our official channels or via text message.

11. Contact Information

If you have any questions or concerns regarding these terms, please contact us at [Insert Contact Information].

By continuing to use our text messaging system, you agree to abide by these terms and conditions.

 How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us or email us at support@healuwellness.com 

Call us: 423-530-6556

Or write to us at: 110 Corporate Dr. STE 100, Johnson City TN 37604

Updated: Feb 7th 2025